All products available on our website qualify for free standard shipping. Standard shipping applies to standard locations within the contiguous 48 states. Spotix, Inc. reserves the right to choose delivery type, carrier, and service level of each shipment when standard shipping is selected. For freight shipments, standard shipping includes curbside delivery and liftgate services. Special considerations and fees may apply to certain delivery exceptions (e.g. deliveries to hard to reach areas).
Most items shipped via standard parcel service may be expedited for an additional cost to decrease shipping time or guarantee delivery by a certain date. This does not include processing time, which may or may not be altered subject to manufacturer resources and discretion. Items shipped via freight are shipped at the fastest available speed (Priority Freight) and are, therefore, unable to be expedited further.
Learn moreReal Fyre RK-1 Refresh Kit provide a high quality decor pack to use with a gas fireplace or log set. This decorative accessory package includes (1) package ember glow, (1) package lava granules, (1) package white sand, (1) package bryte coals, (6) acorns, and ember adhesive all designed to improve the look and feel of your gas fire feature. The straightforward design and high-quality construction are backed by the Real Fyre brand, which continues to provide some of the most innovative and realistic gas fire products in the industry.
| Manufacturer | Real Fyre |
|---|---|
| Manufacturer Part Number | RK-1-Config |
| Made in USA | Yes |
Real Fyre is a division of R.H. Peterson's line of brands that focuses specifically on creating the highest quality gas log sets. Company founder and innovator Bob Peterson designed their first gas log set in 1949 when he recognized the need for a simpler way to keep a fire going and to do so with remarkable realism. The result was the Golden Oak log set that quickly became the industry standard and remains a best seller today as Real Fyre has expanded their selection to a wide variety of log set options that maintain the same safety and quality standards known to the R.H. Peterson name.
We inventory many of our products in our warehouse in North Liberty, Iowa to provide quick and flexible shipping options for the entire country. Certain custom finished products and other items will ship factory direct from the manufacturer when necessary and can take additional time processing.
For most items under 150 pounds the standard free shipping option will be parcel (FedEx, UPS, USPS, etc). Having this flexibility allows us to provide the quickest turn around to process and ship your order. If your order arrives damaged, please be sure to take pictures and provide those to us in order to help us provide proper reparations.
For most items over 150 pounds our free standard shipping service will be freight, and will include free curb side delivery and lift gate service. When your order is ready to be delivered, the shipping company will contact you to schedule a time to deliver your order - for this reason, it is critical to provide the most relevant phone number at the time of check out. Upon delivery, the driver will take it off the truck for you but it is your responsibility to bring it onto your property. You will be required to sign for the delivery and inspect the product upon arrival; any damage present upon arrival must be annotated when accepting the delivery, Spotix Inc is not liable for damages not annotated on the delivery receipt at time of delivery.
All orders under $49.00 are subject to our flat rate $9.95 shipping fee, regardless of quantity or size. Flat Rate shipping applies to standard locations within the contiguous 48 states. Spotix Inc. reserves the right to choose delivery type, carrier, and service level of each shipment when standard shipping is selected.
All orders exceeding $49.00 will qualify for free standard shipping; standard shipping applies to standard locations within the contiguous 48 states. Spotix Inc. reserves the right to choose delivery type, carrier, and service level of each shipment when standard shipping is selected. For Freight shipments, standard shipping includes curb side delivery and lift gate services; for exceptions (e.g. hard to reach areas) special considerations and fees may be applied.
Most items will be available for expedited shipping options in order to decrease shipping time; these options require you to call and speak to one of our Sales Representatives in order to determine availability and pricing.
Orders shipping internationally are not eligible for our free standard shipping. We regularly ship to Canada; for such orders, you are responsible to contact our sales representatives in order to determine shipping costs. Additional international shipping opportunities may be available, please call for availability. International orders are not eligible for our standard return policy; returns made internationally will be handled on a case by case basis.
At Spotix Inc we want you to be satisfied with the products you purchase; if you don’t feel satisfied for any reason, we allow a simple returns policy that allows you to return any new, unused, unassembled, and resalable items in their original packaging within 30 days of delivery for a refund. The refund issued will be for the total amount of the order minus original outbound shipping and any return shipping costs incurred by Spotix Inc. If your return is due to an error made by us, you will not be responsible for shipping costs.
If you’d like to return your item(s), please feel free to use our simple Return Form to obtain an RMA number (Return Authorization number) and we will process your return quickly.
To be eligible for a return, item(s) must be within 30 days of delivery in new, unused, unassembled, and resalable condition in the original packaging.
Spotix Inc reserves the right to refuse a refund if:
In many cases, an exchange may be made to ensure you get the exact item(s) you need. If you’d like to make an exchange contact us, and:
