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Questions:

Question:

how do you open the battery box ?

Answers:

  • The battery cover slides on and off. Please see page 2 of the manual here

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Question:

When pushing off on the remote fireplace lights when pushing on the fireplace shuts off what is wrong !!!

Answers:

  • Please go through our troubleshooting guide available here. Removing batteries, clearing the memory, then re-pairing the remote could solve the issue. Please feel free to call us for further support. 

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