How to Troubleshoot a Napoleon Fireplace Remote Control

If you have a standard Napoleon fireplace remote control and you can't get it to work with your fireplace watch our video above or use these simple troubleshooting steps to get it working again.

Step By Step Guide

1. Locate the Receiver Box

Most often, your receiver box will be located within the control cavity of your fireplace like it is here. Check to make sure the wires are tightly secured to their terminals. If your fireplace and receiver box are both working properly, you should be able to slide the slider switch on the receiver box to the "On" position, and your fireplace should turn on. If this doesn't occur, you may need to have your fireplace serviced by a technician for more in-depth troubleshooting and repair.

2. Check/Remove the Batteries

The remote control transmitter and receiver box are both battery-powered on Napoleon fireplace remotes. Check the batteries in your units to make sure they have a good charge and there isn't any damage from corrosion. Remove the batteries from both the remote transmitter and receiver box.

3. Slide the switch to "OFF"

After you've removed the batteries from both units, move the receiver switch to the "Off" position.

4. Replace the Batteries

Next, replace the batteries back in the remote control. Replace the batteries in the receiver box, as well.

5. Slide the Switch to "Remote"

After replacing the batteries in each unit, slide the receiver switch back to the "remote" position. If working properly, the light on the receiver box will blink and beep twice at this time.

6. Sync with the Remote

Immediately following the beeps, press the "On" button on your remote control and hold it down for one to two seconds. This should produce three beeps from the receiver box to confirm it has captured the code from the remote control.


These troubleshooting steps should solve most issues you're having with a Napoleon fireplace remote control. If you follow all of these steps and you still cannot get the remote to work, you may need to replace the unit. Feel free to contact us if you need assistance finding the best replacement remote system for your fireplace.