How to Troubleshoot an Acumen Fireplace Remote Control

If you have a standard Acumen fireplace remote control and you can't get it to work with your fireplace watch our video above or use these simple troubleshooting steps to get it working again.

Step By Step Guide

Acumen Battery Powered Receiver Box

1. Locate the Receiver Box

Most often your receiver box will be located within the controls cavity of your fireplace, like it is here - check to make sure the wires are secured tight to the terminals. If your fireplace is working properly and your receiver box is in working condition you should be able to slide the slider switch on the receiver box to the "On" position and your fireplace should turn on. If it does not, either your receiver box is broken, or more likely you'll need to contact a gas plumber as your fireplace is not in working condition.

Acumen Battery Powered Receiver Box and Remote Control

2. Remove the Batteries

If your receiver box is battery operated, make sure the batteries are new and have a full charge - do so for the remote control too. It's possible that if you haven't replaced the batteries recently corrosion may have formed and this could prevent the system from operating, if that's the case you may need to purchase new units. If your batteries have a good charge, the first step is to remove them from both the receiver box and the remote control.

Acumen Battery Powered Receiver Box

3. Turn the Receiver Box to the Off Position

Once the batteries have been removed from your receiver box and remote control, slide the receiver switch to the "Off" position.

Acumen Battery Powered Receiver Box

4. Re-Insert the Batteries

Once the receiver box is in the off position, re-insert the batteries first into the receiver box and then slide the receiver switch back to the "Remote" position.

Acumen Battery Powered Remote Control

5. Re-insert Remote Batteries

After the batteries have been placed back into the receiver box, replace them into the remote control.

Acumen Battery Powered Remote Control

6. Press the On Button

Once the batters have been replaced in both units, press any button on the remote control - we typically press the on button so the unit will light immediately indicating it works.

Acumen Dip Switches

7. Change the Dip-Switches

If these steps don't work - you can change the position of the dips switches on the back of the remote control to any position you like. Once the dip switches have been changed, repeat steps 2-6.

The Conclusion:

Acumen also makes a remote control kit with a 110VAC receiver box. If you're trying to troubleshoot that unit, simply remove the batteries from the remote and replace them back in and press the red power button on the 110VAC receiver. After that, press any button. Following these steps will get an Acumen remote control to work again. If these steps don't resolve your issue, feel free to give us a call.

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