Acumen RCK-K Timer/Thermostat Fireplace Remote Control

42 Reviews
SKU
RCK-K
Regular Price $181.00
Special Price $150.20

About the Manufacturer

For decades Acumen has led the hearth industry by producing high quality fireplace remote controls, fan blower kits, and gas valve kits in order to supply the industry with the parts it needs to provide the warmth and comfort of a fireplace for all of us to enjoy. By offering a wide line of products and replacement components, Acumen continues to help keep gas fireplaces running well and providing the heat and comfort we all expect.

Product Overview

Acumen RCK-K Timer/Thermostat Fireplace Remote Control combines thermostatic and timer functions for gas heating fireplaces with a simple click of a button. The remote control transmitter operates on (3) 1.5V AAA batteries that uses 6 buttons (MANUAL ON-OFF/AUTO ON-OFF/CLOCK/TIMER/UP/DOWN) to communicate with a wireless receiver that operates on (4) AA batteries. The receiver connects to all standard millivolt valves. Enjoy the ambience of a cozy fire, along with thermostatic and timer functions, all without sacrificing the comfort of your seat using this fireplace remote control from Acumen.

Features

  • Convenient Design - The battery powered R.F. transmitter and receiver give wireless remote control to a gas fireplace
  • Easy to Use - User-friendly 6-Button (MANUAL ON-OFF/AUTO ON-OFF/CLOCK/TIMER/UP/DOWN) remote control transmitter provides simple controls of a connected fireplace
  • Easy to Read - Clear LCD screen displays room temperature in degrees Fahrenheit and Celsius, 24-hour time clock, and countdown timer
  • Timer Functionality - Timer feature allows the user to set a desired amount of time the fireplace will operate, from 1-120 minutes
  • Thermostat Functionality - Thermostat feature operates the fireplace whenever the room temperature swings 2 °F to 3 °F above or below the set temperature
  • Durable Design - Metal heat protective shield with insulation helps withstand high temperatures
  • Added Safety Features - Remote features a switch to enable a child proof setting; Includes 6-hour safety timer that can be enabled
  • For Use With - Receiver box is designed for millivolt gas valves only and acts as a dry contact switch (the receiver will not output any voltage)
  • Complete Kit - Includes - transmitter remote, receiver box, receiver heat shield wall plate, wires with connectors, batteries, and instruction manual
More Information
Manufacturer Acumen
Screen Type LCD Screen
Condition New
4.64
/ 5
42 Reviews

Vincent
April 23
Unfortunately we have not yet used the remote and cannot really rate it

Anthony
February 16
Good good good I like it

Gary
February 08
Arrived on time, installation simple, works like a charm.

steven
January 20
Good product. Working as advertised

HanD
January 14
This is a simple remote so you don't have to try and figure it out. Very intuitive and worked right out of the box with no more then just setting the time.

EM
January 09
Works great at an excellent price.

Gary
January 09
I really like the services and the way the people handled my order and the fast service I received recently I would recommend your company to all my family and friends

NANCY HARDMAN
December 19
It was easy to install - had a bit of difficulty getting the remote to sync w/ the thermostat - but the online chat folks were AMAZING to walk me through some troubleshooting - when it seemed as though it was not going to work, the online person immediately said she would send out a replacement - no questions asked. But being hard-headed, I kept trying & after a few more tries, it synced - and it worked perfectly! I contacted the online chat folks again to cancel the order - they were gracious in their remarks rather than implying that I may have been the problem & not the remote :-) Overall, a good experience!!

Tamara R
December 16
Wonderful customer service too!

Earl Newman
December 09
I received excellent customer service when I called to request additional help.

Jeff Brown
December 03
Works like a charm!

Tim
November 30
Very easy to install. Works great.

Ron
November 28
They were very accommodating when I realized I purchased the wrong part.

Alan
November 26
This worked smoothly with my existing logs. Much better than the original remote unit I had before.

SALLY
November 25
Works with our firepace

Paul
November 22
Remote works fine. Only complaint is that the receiver black box doesn't hold the battery and electronics like the previous unit. I just have the receiver sitting on the floor next to the fireplace. Customer Service rep was very good!

Roderick
November 04
Very easy install 5 min works great.

Brian
November 03
The unit works as intended and was simple to installation

Michael
October 28
Have not used this product for any length of time. Seems okay for now.

steven
October 28
No issues. Works as advertised

Winford H. Long
January 22
We love to be able to set the thermostat to the temperature we want and the gas logs will turn on and off to maintain that temperature. This remote control is a replacement for the remote we used for over 10 years. I wanted the same remote since we had such good service out of the first one.

Thorpedo
December 05
This unit is not user friendly in the slightest. I program computers for a living and I couldn't figure this out. One of the first hurdles is finding out that you have to hold buttons down for 2 seconds for them to work, you cant just press the button. Second I still haven't got the auto shut off working.Terrible Product!

About the Manufacturer

For decades Acumen has led the hearth industry by producing high quality fireplace remote controls, fan blower kits, and gas valve kits in order to supply the industry with the parts it needs to provide the warmth and comfort of a fireplace for all of us to enjoy. By offering a wide line of products and replacement components, Acumen continues to help keep gas fireplaces running well and providing the heat and comfort we all expect.

FIVE YEAR LIMITED WARRANTY

Hearth Products Controls Company warranties product against manufacturing defects that prevent safe and correct operation of the product commencing from the date of original sale or shipment from HPC. The warranty on parts and in-house labor will apply only to claims presented to us by our original customer and is in lieu of all other warranties expressed or implied. Indoor remote control kits have a warranty period of 5 years, for both commercial and residential applications.

The defective product must be shipped back with an RMA (Return Merchandise Authorization) issued by HPC for that specific product which states the nature of the defect or warranty claim. Product to be returned should be packed carefully-HPC is not responsible for damage on returned items. The original purchase information will be required. RMA's are only valid for 30 days from the date of issue by HPC and will not be processed if received after the expiration date. The RMA number must be indicated on the outside of the return package and a copy of the RMA in the package with product.

Our warranty does not cover items that have been damaged by over heating, modification, abuse, improper storage, installation, or maintenance. This warranty excludes claims for incidental or consequential damage and indirect-collateral expenses arising from product defects or warranty recovery.

Hearth Products Controls Company is not responsible for local codes and / or if any of our products are not approved for installation. Please check with your local authorities or governing agencies for proper approvals before purchasing. HPC is not responsible for the actions including negligence of the installer.

Shipping Policy

Shipping Process:

We inventory many of our products in our warehouse in North Liberty, Iowa to provide quick and flexible shipping options for the entire country. Certain custom finished products and other items will ship factory direct from the manufacturer when necessary and can take additional time processing.

Standard Ground Shipping:

For most items under 150 pounds the standard free shipping option will be parcel (FedEx, UPS, USPS, etc). Having this flexibility allows us to provide the quickest turn around to process and ship your order. If your order arrives damaged, please be sure to take pictures and provide those to us in order to help us provide proper reparations.

Standard Freight Shipping:

For most items over 150 pounds our free standard shipping service will be freight, and will include free curb side delivery and lift gate service. When your order is ready to be delivered, the shipping company will contact you to schedule a time to deliver your order - for this reason, it is critical to provide the most relevant phone number at the time of check out. Upon delivery, the driver will take it off the truck for you but it is your responsibility to bring it onto your property. You will be required to sign for the delivery and inspect the product upon arrival; any damage present upon arrival must be annotated when accepting the delivery, Spotix Inc is not liable for damages not annotated on the delivery receipt at time of delivery.

Shipping Options:

$9.95 Flat Rate Shipping:

All orders under $49.00 are subject to our flat rate $9.95 shipping fee, regardless of quantity or size. Flat Rate shipping applies to standard locations within the contiguous 48 states. Spotix Inc. reserves the right to choose delivery type, carrier, and service level of each shipment when standard shipping is selected.

Free Standard Shipping:

All orders exceeding $49.00 will qualify for free standard shipping; standard shipping applies to standard locations within the contiguous 48 states. Spotix Inc. reserves the right to choose delivery type, carrier, and service level of each shipment when standard shipping is selected. For Freight shipments, standard shipping includes curb side delivery and lift gate services; for exceptions (e.g. hard to reach areas) special considerations and fees may be applied.

Expedited Shipping Options:

Most items will be available for expedited shipping options in order to decrease shipping time; these options require you to call and speak to one of our Sales Representatives in order to determine availability and pricing.

International Shipping:

Orders shipping internationally are not eligible for our free standard shipping. We regularly ship to Canada; for such orders, you are responsible to contact our sales representatives in order to determine shipping costs. Additional international shipping opportunities may be available, please call for availability. International orders are not eligible for our standard return policy; returns made internationally will be handled on a case by case basis.

Return Policy

30 Day Return Policy:

At Spotix Inc we want you to be satisfied with the products you purchase; if you don’t feel satisfied for any reason, we allow a simple returns policy that allows you to return any new, unused, unassembled, and resalable items in their original packaging within 30 days of delivery for a refund. The refund issued will be for the total amount of the order minus original outbound shipping and any return shipping costs incurred by Spotix Inc. If your return is due to an error made by us, you will not be responsible for shipping costs.

  • If your return request is due to product defect or damage, we will first attempt to work with you to repair the product; if repair is not possible, we’ll work on getting it replaced.
  • If your return will be returning to us via Freight service, we will require a photo of the item as you’ve packaged it in order to have a “before” image of the package to protect against any damage caused during return shipping.
  • Upon returning an item, be sure the product is clean, the packaging is sufficient to prevent damage, and you note your RMA number on the outside of the package.

If you’d like to return your item(s), please feel free to use our simple Return Form to obtain an RMA number (Return Authorization number) and we will process your return quickly.

Refund Eligibility:

To be eligible for a return, item(s) must be within 30 days of delivery in new, unused, unassembled, and resalable condition in the original packaging.

  • The cost of original outbound shipping will be deducted from your refund total.
    • A return shipping label can be available upon request, but will be at your cost
  • For returns that require freight service, we can schedule a freight truck to pick up the returning item(s) but you will be responsible for the cost.
  • Certain items are not eligible to be returned for under this policy; some items are customized and built to order based on your specifications and do not qualify for a standard return.
    • These items include but are not limited to: American Fyre Designs fire pits, fireplaces, and firewalls; HPC’s MLFPK, FPK, FPPK, and HWI fire pit kits; other custom products.
  • Refund will be applied to the same credit card, debit card, or other form of payment used at the time of original transaction.
  • Once received, returns are usually processed within 3 days, and can take additional time for your bank to process the transaction.

Spotix Inc reserves the right to refuse a refund if:

  • The item returned does not match the original item shipped.
  • The returned item is missing parts or the original product’s packaging, either of which were not previously specified by the customer.
  • The item was damaged during return shipment due to improper or insufficient packaging.
  • The item being returned has been used and is no longer in new and resalable condition.

Exchanges:

In many cases, an exchange may be made to ensure you get the exact item(s) you need. If you’d like to make an exchange contact us, and:

  • We will process an RMA/Exchange for the correct item(s)
    • At this time, you may purchase the new item(s) in order to get them shipped out sooner or,
    • You can return the incorrect item, once we receive the return we will ship out the new item(s).
  • Any additional costs will need to be paid for at time of exchange.
  • Return shipping will still be your responsibility, though if an exchange is completed you will not be charged original outbound shipping.