How to Troubleshoot a Skytech Fireplace Remote Control:
If you have a standard Skytech fireplace remote control and you can't get it to work with your fireplace watch our video above or use these simple troubleshooting steps to get it working again.
Step By Step Guide:
1. Locate the Receiver Box
Most often your receiver box will be located within the controls cavity of your fireplace, like it is here - check to make sure the wires are secured tight to the terminals. If your fireplace is working properly and your receiver box is in working condition you should be able to slide the slider switch on the receiver box to the "On" position and your fireplace should turn on. If it does not, either your receiver box is broken, or more likely you'll need to contact a gas plumber as your fireplace is not in working condition.
2. Replace the Batteries
If your receiver box is battery operated, make sure the batteries are new and have a full charge - do so for the remote control too. It's possible that if you haven't replaced the batteries recently corrosion may have formed and this could prevent the system from operating, and you'll need to replace them.
3. Perform the Learn Function
The remote control communicates to the receiver box via radio frequency signal, so it's common for the signal to be interrupted - luckily, it's very easy to resync them. Begin by locating the "Learn" button on the receiver box; press and release the button quickly - you should hear a beeping noise.
Immediately after you hear the beeping noise, press the "On" or "Mode" button on your remote control. If your remote has both buttons, press the "On" button. At this point, you should hear a beeping noise again and your fireplace should immediately turn on indicating your fireplace remote control has been synced with the receiver box.
4. Reset the Memory
If you perform steps 1-3 and you still can't get your remote to work, you may need to reset the memory. Each receiver box has a small internal memory to store the signals from the remote control and it's possible for this memory to fill up and not allow the learn function to work. To reset the codes, simply press and hold the same "Learn" button for a solid 10-15 seconds after which you should hear consecutive beeps indicating the memory has been cleared. Repeat steps 1-3.
These troubleshooting steps should solve any issue you're having with a Skytech fireplace remote control almost 99% of the time. If you follow all of these steps and you still cannot get the remote to work, you may need to replace the unit.